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Shipping & delivery

Last updated: 4 November 2026

Nothing physical is shipped. Everything we sell is digital or delivered online, so there are no shipping charges and no exchanges of physical goods.

Delivery times

What you buyHow and when it’s delivered
PlaybooksThe PDF, template pack and tracker are sent to the email you paid with, usually within a few minutes and always within 24 hours.
Ignition and other sessionsLive online over video call. You get a booking link within 24 hours of payment; the first session is normally within 7 days, at a time you choose.
The Engine RoomFour weekly live online sessions on the published cohort dates, plus recordings.
Landing Page LaunchLive on your domain 7 days after we receive the agreed inputs. Other builds follow the timeline in their written scope.
Pit CrewSupport starts within 2 business days of payment and runs for each paid month.

Didn’t receive it?

Check your spam or promotions folder first. If it still isn’t there 24 hours after payment, email pathakprakhar93@gmail.com or call +91 82990 44462 with your payment ID and we will resend it the same day.

Exchanges

Digital products can’t be exchanged. If you bought the wrong playbook, email us within 7 days and, provided the files haven’t been downloaded, we’ll switch it to the right one. For refunds, see our Cancellation and Refund Policy.